ISO 9000-2026 质量管理基础和术语

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Quality management—

Fundamentals and vocabulary

Management de la qualité—Principes essentiels et vocabulaire

Reference number

ISO 9000:2026(en)

International

Standard

ISO9000

Fifth edition

2026-05

◎ISO 2026

ISO 9000:2026(en)

@ISO 2026

be reproduced or utilized otherwise in any form or by any means,electronic or mechanical,including photocopying,or posting on

the internet or an intranet,without prior written permission.Permission can be requested from either ISO at the address below

or ISO's member body in the country of the requester.

ISO copyright office

CP401·Ch.de Blandonnet 8

CH-1214 Vernier,Geneva

Phone:+41227490111

Email:copyright@iso.org

Website: www.iso.org

Published in Switzerland

iii
ISO 9000:2026(en)
Contents Page
Foreword.......................................................................................................................................................................V
Introduction ...............................................................................................................................................................
Vi
Scope ............................................................................................................................................................... 1
Normative references ...................................................................................................................................... 1
Terms and definitions ................................................................................................................................. 1
1 Terms related to organization................................................................................................................. 1
2 Terms related to managemen.............................................................................................................. 3
3 Terms related to proces ..................................................................................................................... 5
4 Terms related to system.........................................................................................................................7
5 Terms related to requiremen.................................................................................................................. 9
6 Terms related to action.........................................................................................................................10
7 Terms related to result........................................................................................................................ 12
8 Terms related to data, information and documents............................................................................15
9 Terms related to customer................................................................................................................. 17
10 Terms related to characteristic .......................................................................................................... 19
11 Terms related to determination........................................................................................................... 20
12 Terms related to audit ........................................................................................................................ 22
4Fundamentals of quality management..................................................................................................24
1 Genera ................................................................................................................................................ 24
2 Quality management princip..... le…s………………………………………………………………… 25
2.1 General ................................................................................................................................... 25
2.2 Customer focus .......................................................................................................................25
2.3 Leadership............................................................................................................................... 26
2.4 Engagement of people............................................................................................................. 26
2.5 Process approach ................................................................................................................. 27
2.6 Improvemen.............................................................................................................................28
2.7 Evidence-based decision-making.......................................................................................... 29
2.8 Relationship management.......................................................................................................29
3 Fundamental quality management concepts....................................................................................... 30
3.1 Quality..................................................................................................................................... 30
3.2 Quality managemen ............................................................................................................... 30
3.3 Quality management system(QMS)........................................................................................31
3.4 Quality assurance ................................................................................................................... 31
3.5 Quality contro .........................................................................................................................31
3.6 Quality planning...................................................................................................................... 32
3.7 Process management .............................................................................................................. 32
3.8 Risk-based thinking .............................................................................................................. 32
3.9 Organizational quality culture ............................................................................................... 32
3.10 Continualimprovement .......................................................................................................... 33
4 Additional concepts relevant to quality management ...................................................................... 33
4.1 Context of an organization ..................................................................................................... 33
4.2 Interested parties......................................................................................................................33
4.3 Integrated management system................................................................................................33
4.4 Circular economy.................................................................................................................... 34
4.5 Emerging technologies............................................................................................................ 34
4.6 Innovation ...............................................................................................................................34
4.7 Change management .............................................................................................................. 35
4.8 Customer experience.............................................................................................................. 35
4.9 Knowledge management ...................................................................................................... 35
4.10 Information management ....................................................................................................... 36
4.11 People aspects .........................................................................................................................36
4.12 Business continuity..................................................................................................................36
5.1 Attributes of a QMS ............................................................................................................... 37
CISO 2026-All rights reserved
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Qualitymanagement—FundamentalsandvocabularyManagementdelaqualité—PrincipesessentielsetvocabulaireReferencenumberISO9000:2026(en)InternationalStandardISO9000Fifthedition2026-05◎ISO2026iiISO9000:2026(en)COPYRIGHTPROTECTEDDOCUMENT@ISO2026Allrightsreserved.Unlessotherwisespecified,orrequiredinthecontext...

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