TL 9000质量管理体系要求手册（完整版）
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TIA QuEST Forum
TL 9000
Quality Management System
Requirements Handbook
R6.3
The ICT Quality Management System
Performance Excellence through Global ICT Quality
Copyright
ii
Copyright ◎2021 Telecommunications Industry Association
For information about TIA QuEST Forum
visit the TIA website at
https://tiaonline.org/what-we-do/tia-quest-forum/
For TL9000 specific information,
visit the TL 9000 website at https://tI9000.org/
TL9000 is a registered trademark
of the
Telecommunications Industry Association
Sections of this document contain copyrighted material from a variety of sources;these sources are
identified in the Bibliography of this handbook.
The text highlighted in the boxes throughout this document is a verbatim reproduction of ISO 9001:2015.
This text is copyrighted by the International Organization for Standardization.
Not for resale.No part of this standard may be copied or reproduced in any form,including an electronic
retrieval system,without the prior written permission of the American National Standards Institute,Inc.,25
West 43d Street,4th floor,New York,NY 10036,which holds reproduction rights in the United States.
Throughout this document the term Requirements Handbook'refers to TL9000 Quality Management
System Requirements Handbook Release R6.3,namely this volume,and the term 'Measurements
Handbook’refers to TL9000 Quality Management System Measurements Handbook,unless specifically
stated otherwise.The term 'TL9000'refers jointly to both handbooks.Also,the term 'ISO 9001'refers to
ISO 9001:2015 [2,unless specifically stated otherwise.
Approved and Adopted
by
TIA QuEST Forum
Effective
October 01,2021
Licensed to IHS Markit for resale by TIA-May 2021
TL 9000 Quality Management System Requirements Handbook R6.3
Foreword
iii
Foreword
The TL 9000 Quality Management System Requirements Handbook 6.3 was
prepared by a cooperative effort of the global members of TIA QuEST Forum.
This book complements the TL9000 Quality Management System
Measurements Handbook with requirements that support information and
communication technologies(ICT)industry service providers and their suppliers'
commitment to meeting the expectations of their customers.
TL9000 is a quality management system(QMS)built on ISO 9001 and designed
for the ICT industry in response to the call for industry specific requirements and
measurements.The purpose of TL 9000 is to define the ICT quality system
requirements for design,development,production and service.In addition,it
specifies measurements for companies to help evaluate the effectiveness of
quality implementation and improvement programs.
TL 9000 is unique in that it requires all certified companies to submit auditable
data.This data allows TIA QuEST Forum to provide benchmarking data that aids
organizations as they continually strive to be best in class.TL9000 provides
value and benefits across all supply chain and reliability disciplines by providing a
consistent set of quality expectations that parallel rapid technology changes and
customer expectations.
Licensed to IHS Markit for resale by TIA-May 2021
TL9000 Quality Management System Requirements Handbook R6.3
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