EN ISO 9000 2026 Quality management-Fundamentals and vocabulary

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BSENISO9000:2026

EUROPEAN STANDARD

NORMEEUROPÉENNE

EUROPÄISCHE NORM

EN ISO9000

May 2026

ICS 01.040.03;03.120.10;03.100.70 Supersedes EN ISO 9000:2015

English Version

Quality management-Fundamentals and vocabulary (ISO

9000:2026)

Management de la qualité-Principes essentiels et

vocabulaire(ISO 9000:2026)

Qualitätsmanagement - Grundlagen und Begriffe (ISO

9000:2026)

This European Standard was approved by CEN on 14 May 2026.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this

European Standard the status of a national standard without any alteration.Up-to-date lists and bibliographical references

concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN

member.

This European Standard exists in three official versions (English,French,German).A version in any other language made by

translation under the responsibility ofaCENmember into its own language and notified to the CEN-CENELEC Management

Centre has the same status as the official versions.

CEN members are the national standards bodies ofAustria,Belgium,Bulgaria,Croatia,Cyprus,Czech Republic,Denmark,Estonia,

Finland,France,Germany,Greece,Hungary,Iceland,Ireland,Italy,Latvia,Lithuania,Luxembourg,Malta,Netherlands,Norway,

Poland,Portugal,Republic ofNorth Macedonia,Romania,Serbia,Slovakia,Slovenia,Spain,Sweden,Switzerland,Türkiye and

United Kingdom.

EUROPEAN COMMITTEEFOR STANDARDIZATION

COMITÉ EUROPÉENDE NORMALISATION

EUROPÄISCHESKOMITEEFÜRNORMUNG

CEN-CENELEC Management Centre:Rue de la Science 23,B-1040 Brussels

2026 CEN Allrights of exploitation in any form and by any means reserved Ref.No.EN ISO 9000:2026E

worldwide for CEN national Members.

EN ISO 9000:2026(E)

European foreword

This document (EN ISO 9000:2026)has been prepared by Technical Committee ISO/TC176 "Quality

management and quality assurance"in collaboration with CCMC.

This European Standard shall be given the status of a national standard,either by publication of an

identical text or by endorsement,at the latest by November 2026,and conflicting national standards

shall be withdrawn at the latest by November 2026.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights.CEN shall not be held responsible for identifying any or all such patent rights.

This document supersedes EN ISO 9000:2015.

This document has been prepared under a standardization request addressed to CEN by the European

Commission.The Standing Committee of the EFTA States subsequently approves these requests for its

Member States.

Any feedback and questions on this document should be directed to the users'national standards

body/national committee.A complete listing of these bodies can be found on the CEN website.

According to the CEN-CENELEC Internal Regulations,the national standards organizations of the

following countries are bound to implement this European Standard:Austria,Belgium,Bulgaria,

Croatia,Cyprus,Czech Republic,Denmark,Estonia,Finland,France,Germany,Greece,Hungary,Iceland,

Ireland,Italy,Latvia,Lithuania,Luxembourg,Malta, Netherlands,Norway, Poland,Portugal,Republic of

North Macedonia,Romania,Serbia,Slovakia,Slovenia,Spain,Sweden,Switzerland,Türkiye and the

United Kingdom.

Endorsement notice

The text of ISO9000:2026 has been approved by CEN as EN ISO 9000:2026without any modification.

iii

ISO 9000:2026(en)

Contents Page

Foreword....................................................................................................................................................... V

Introduction................................................................................................................................................ Vi

1 Scope

................................................................................................................................................... 1

2 Normative references ....................................................................................................................... 1

3 Terms and definitions...................................................................................................................... 1

3.1 Terms related to organization.................................................................................................. 1

3.2 Terms related to managemen..................................................................................................... 3

3.3 Terms related to proces............................................................................................................5

3.4 Terms related to system.......................................................................................................... 7

3.5 Terms related to requiremen..................................................................................................... 9

3.6 Terms related to action........................................................................................................... 10

3.7 Terms related to result........................................................................................................... 12

3.8 Terms related to data, information and documents............................................................... 15

3.9 Terms related to customer...................................................................................................... 17

3.10 Terms related to characteristic............................................................................................... 19

3.11 Terms related to determination...............................................................................................20

3.12 Terms related to audi............................................................................................................ 22

4Fundamentals of quality management ....................................................................................... 24

4.1 Genera ................................................................................................................................... 24

4.2Quality management princip...les……………………………………………………………………25

4.2.1 General....................................................................................................................... 25

4.2.2 Customer focus........................................................................................................... 25

4.2.3 Leadership...................................................................................................................26

4.2.4 Engagement of people.................................................................................................. 26

4.2.5 Process approach........................................................................................................27

4.2.6 Improvement................................................................................................................28

4.2.7 Evidence-based decision-making............................................................................... 29

4.2.8 Relationship managemen........................................................................................... 29

4.3 Fundamental quality management concepts........................................................................... 30

4.3.1 Quality....................................................................................................................... 30

4.3.2 Quality management....................................................................................................30

4.3.3 Quality management system (QMS..............................................................................31

4.3.4 Quality assurance....................................................................................................... 31

4.3.5 Quality contro............................................................................................................. 31

4.3.6 Quality planning...........................................................................................................32

4.3.7 Process management................................................................................................... 32

4.3.8 Risk-based thinking................................................................................................... 32

4.3.9 Organizational quality culture ................................................................................... 32

4.3.10 Continual improvemen............................................................................................. 33

4.4 Additional concepts relevant to quality managemen............................................................ 33

4.4.1 Context of an organization.........................................................................................33

4.4.2 Interested parties..................................................................................................... 33

4.4.3 Integrated management system................................................................................ 33

4.4.4 Circular economy........................................................................................................34

4.4.5 Emerging technologies............................................................................................... 34

4.4.6 Innovation.................................................................................................................... 34

4.4.7 Change managemen......................................................................................................35

4.4.8 Customer experience.................................................................................................. 35

4.4.9 Knowledge managemen..............................................................................................35

4.4.10 Information management........................................................................................... 36

4.4.11 People aspects ........................................................................................................... 36

4.4.12 Business continuity......................................................................................................36

4.5 Developing a QMS using fundamental concepts and principles............................................... 37

4.5.1 Attributes of a QM....................................................................................................... 37

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BSENISO9000:2026EUROPEANSTANDARDNORMEEUROPÉENNEEUROPÄISCHENORMENISO9000May2026ICS01.040.03;03.120.10;03.100.70SupersedesENISO9000:2015EnglishVersionQualitymanagement-Fundamentalsandvocabulary(ISO9000:2026)Managementdelaqualité-Principesessentielsetvocabulaire(ISO9000:2026)Qualitätsmanagement-Grundla...

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